Return and Refund Policy

This Return and Refund Policy is issued by Legacy Creators LLC, the operator of Homestead Harvest Supply.

Effective Date: July 31, 2026

1. Overview

At Homestead Harvest Supply, we stand behind the quality of our products. This policy explains how returns, freight damage, replacements, cancellations, and refunds are handled.

  • Change-of-mind return window: 14 days from delivery
  • Change-of-mind condition: Unopened and unassembled
  • Change-of-mind freight: Customer pays actual round-trip freight costs
  • Restocking fee: 25% of the product price on approved non-defective returns
  • Concealed freight damage: Must be reported within 5 business days with photos
  • Assembled or installed products: Not returnable; applicable manufacturer warranty applies instead

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9am to 5pm MT

3. Inspecting Freight Deliveries

Customers must inspect freight shipments for visible damage before signing the carrier's Proof of Delivery (POD).

If visible damage is present, the damage must be clearly noted on the POD before the delivery is signed for. Take photos of the pallet, packaging, and damaged areas whenever possible.

Signing a POD without noting visible damage may affect our ability to pursue a freight damage claim with the carrier.

4. Concealed Damage

Damage that was not visible at the time of delivery must be reported to Homestead Harvest Supply within 5 business days of delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the packaging and pallet, when available

Please retain the original packaging while the damage claim is being reviewed.

5. Damage Remedy

For approved damage claims, our first remedy is to provide replacement components or parts needed to correct the damage.

A complete unit replacement will be considered when the product is unusable and cannot reasonably be restored through component replacement.

6. Change-of-Mind Returns

Change-of-mind returns may be requested within 14 days of delivery.

To qualify, the product must be:

  • Unopened
  • Unassembled
  • Unused
  • In its original packaging
  • Approved for return before being shipped back

Customers are responsible for the actual round-trip freight costs associated with a change-of-mind return. Freight costs for a greenhouse can typically range from $300 to $800, depending on the shipment and destination.

Approved non-defective returns are also subject to a 25% restocking fee, which will be deducted from the refund.

7. Assembled or Installed Products

Products cannot be returned after assembly or installation.

If an assembled or installed product has a manufacturing issue, the applicable manufacturer warranty will apply instead of the change-of-mind return policy.

8. Refused Deliveries

Refusing delivery does not cancel an order or eliminate return costs.

If a customer refuses a shipment for reasons other than documented freight damage, the shipment will be treated as a change-of-mind return. The customer will be responsible for applicable round-trip freight costs and the restocking fee.

If visible freight damage is present at delivery, photograph the damage and note it on the Proof of Delivery before refusing or accepting the shipment.

9. Cancellations

Orders may be canceled without a cancellation fee before the shipment has been picked up by the carrier.

Once the carrier has picked up the shipment, the order can no longer be canceled as an unshipped order. It will be treated as a change-of-mind return and applicable round-trip freight costs and restocking fees will apply.

10. Refunds

Approved refunds are issued after the returned product has been received and inspected.

Applicable freight charges, restocking fees, and other amounts owed under this policy will be deducted from the refund.

Refunds are issued to the original payment method within 14 days after we receive and inspect the approved return.

11. Non-Returnable Items

We cannot accept change-of-mind returns for:

  • Assembled or installed products
  • Opened or used products
  • Items returned outside the 14-day return window
  • Items damaged through misuse or neglect
  • Personalized or custom-made goods
  • Custom or special-order items
  • Cut-to-length materials
  • Opened glazing panels
  • Gift cards and downloadable digital items

12. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection law.

13. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Homestead Harvest Supply, you agree to this Return and Refund Policy.

Homestead Harvest Supply
hello@homesteadharvestsupply.com
402-661-9813
5142 North Academy Blvd Ste #1014, Colorado Springs, CO, 80918, United States