Freight & Delivery

Large and oversized items may ship by LTL freight. We want you to know what to expect before your order arrives so delivery goes as smoothly as possible.

Curbside Freight Delivery

Large freight orders are delivered curbside on a pallet. The freight carrier does not bring the shipment inside your home, greenhouse, garage, building, or other area of your property.

Delivery Appointment

The freight carrier may contact you to arrange a delivery appointment. Please provide a working phone number when placing your order and respond promptly to carrier calls or messages.

Missed delivery appointments may result in carrier redelivery or storage fees.

Liftgate Service

Liftgate service may be used to lower a pallet from the delivery truck to ground level when required. Any applicable liftgate charges will be disclosed as part of the shipping or freight arrangement for your order.

Inspect Before You Sign

Please inspect your shipment before signing the Proof of Delivery (POD).

Check the pallet, packaging, cartons, and visible product components for signs of damage. If you see visible damage, make sure it is clearly noted on the carrier's Proof of Delivery before you sign.

Do not sign the delivery receipt as damage-free if visible damage is present.

If You Find Damage

Take clear photos of the shipment, packaging, and affected components. Visible damage should be documented on the Proof of Delivery at the time of delivery.

Concealed damage discovered after delivery must be reported to us within 5 business days and should include photos of the damage and packaging.

Insured Shipments

Every shipment is insured against loss or damage. When shipping damage occurs, our first remedy is generally replacement of the affected component. A full-unit replacement may apply when the product is unusable and a component replacement will not resolve the issue.

Delivery Time

Freight transit times are estimates rather than guaranteed delivery dates. Large-item shipments typically require approximately 5–15 business days in transit, depending on the destination, carrier scheduling, weather, and other transportation conditions.

Questions Before Delivery?

If you're unsure about freight delivery or what to expect with your order, contact us before your shipment arrives.

Homestead Harvest Supply
Phone: 402-661-9813
Email: hello@homesteadharvestsupply.com
Monday–Friday, 9 AM–5 PM MT